Privacy Policy

Crawlog LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our websites, products, or services (collectively, the "Services").

This policy applies to all users of DocLD, including users in the European Economic Area (EEA), United Kingdom, and other jurisdictions with data protection laws.

Data Controller

Crawlog LLC is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

Crawlog LLC
Email: hi@docld.com
Address: 30N Gould St, Sheridan, WY 82801, USA

Information We Collect

Information You Provide

• Account Information: Name, email address, password when you create an account
• Documents: Files you upload for processing, including PDFs, images, and other document formats
• Chat History: Conversations with our AI assistant about your documents
• Payment Information: Billing details processed by our payment provider (Stripe)
• Communications: Messages you send to our support team

Information Collected Automatically

• Usage Data: How you interact with our Services, features used, and actions taken
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs
• Cookies: See our Cookie section below

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: To provide our Services as agreed in our Terms of Service
• Consent: For marketing communications and optional analytics (you can withdraw consent at any time)
• Legitimate Interests: To improve our Services, prevent fraud, and ensure security
• Legal Obligations: To comply with applicable laws and regulations

How We Use Your Information

• Providing, maintaining, and improving our Services
• Processing your documents using AI and machine learning
• Responding to your inquiries and support requests
• Sending service-related communications
• With your consent, sending marketing and promotional content
• Analyzing usage patterns to improve user experience
• Detecting and preventing fraud and abuse
• Complying with legal obligations

Third-Party Data Processors

We work with trusted third-party service providers who process data on our behalf. These providers are contractually obligated to protect your data and only use it for the purposes we specify.

Important: When you use our document processing features, your document content may be sent to AI providers for processing. We implement data minimization practices and do not store your data on third-party systems longer than necessary for processing.

Data Retention

We retain your personal data for as long as necessary to:

• Active accounts: Data is retained while your account is active
• Deleted accounts: Data is deleted within 30 days of account deletion request
• Legal requirements: Some data may be retained longer if required by law
• Audit logs: Privacy audit logs are retained for 2 years for compliance purposes

Your Rights

Under GDPR and similar data protection laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for optional processing at any time

Exercise Your Rights: You can manage your privacy settings, export your data, or request account deletion directly from your Privacy Settings page. Alternatively, contact us at hi@docld.com.

Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for the website to function (authentication, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our site (with consent)
• Marketing Cookies: Track campaign effectiveness (with consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling essential cookies may affect the functionality of our Services.

International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with all third-party processors
• Technical and organizational security measures

Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS) and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission or storage is 100% secure. If you discover a security vulnerability, please report it to hi@docld.com.

Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification for significant changes
• Displaying a notice in the application

Your continued use of the Services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about our data practices, please contact us:

If you are in the EU and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.